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Warranty Terms
All products are under the manufacturers’ warranty unless otherwise stated. In order for the warranty terms to be valid, be sure to check the product during delivery of the goods. If you see any damage, do not receive the product by submitting a report. The warranty does not cover changes made to the product, deformation of the product or damage to the original design of the product.
Replacement and Return Information
If the product purchased from https://slhstyle.com is found to be defective, an unconditional refund will be made provided that there is no damage to our product packaging. In the return process, a new product will be sent or the price paid will be refunded, depending on the circumstances. If an error occurs in the ordered product due to the customer’s use or if the product is used within 7 days, the product cannot be returned or exchanged. Regarding the terms of product return and replacement, practices in accordance with the Consumer Protection Law No. 4077 are essential. As a basic rule, you can return the product you purchased within 14 days from the date of delivery, with your invoice issued by our company. And an attached note containing the reason for the return.
Cancellation of a new order
When you want to cancel your order from https://slhstyle.com, please send an email to contact@slhstyle.com and specify the reason for cancellation (wrong order, change of product or payment type, etc.). In order to be able to cancel your new orders, your order must not have been shipped. The above conditions must be met for the orders you receive and receive.
Refund
Paid for your canceled/returned orders; Once the return is approved, the amount will be refunded within 10 days. For orders placed by credit card; The amount charged to your card will be canceled and refunded as is. Your orders placed by money order or electronic transfer will be refunded according to the bank account information you specify.
Right of withdrawal
Buyer; In contracts for the sale of goods at a distance, the customer has the right to withdraw from the contract by rejecting the goods within fourteen days from the date of receipt of the goods, without incurring any legal or criminal liability and without giving any reason. In contracts for the provision of services at a distance, this period starts from the date of signing the contract. If it is agreed in the contract that the service will be performed before the end of the fourteen-day period, the consumer may exercise his right of withdrawal until the date on which the performance begins. The expenses arising from the exercise of the right of withdrawal are borne by the seller.
In order to exercise the right of withdrawal, the buyer must notify the seller by fax, telephone or e-mail as mentioned above within a period of fourteen days and the goods/services must be delivered within the provisions of Article 4 of the Distance Sales Agreement and in accordance with the preliminary information published on the website, which is an integral part of this agreement, it is necessary that the packaging and its contents are not damaged during the testing of the goods and that they can be offered for resale by the seller. The return procedures are included within the scope of the right of withdrawal in the Distance Sales Agreement. In the event of exercising this right, it is necessary to return the original invoice for the goods/services provided to the third party or the buyer. The fees for the goods/service and the delivery costs will be refunded to the buyer within 14 (fourteen) days after receiving the notification regarding the right of withdrawal, and the buyer is obliged to return the goods/service within 10 (ten) days. If the original invoice is not sent, the value added tax and other legal obligations, if any, cannot be refunded to the buyer. The buyer shall bear the cost of delivery of the returned goods/services with the right of withdrawal.
If the value of the goods decreases or the return becomes impossible due to the buyer’s fault, the buyer is obliged to compensate the seller for the damage to the extent of the fault, which can be paid using a credit card, electronic transfer or money transfer methods.
10. Goods/services for which the right of withdrawal cannot be exercised
Goods/services that cannot be returned due to their nature, goods/services that quickly deteriorate and expire, goods/services that can be disposed of, all types of software and programs that can be copied. In addition, in order to exercise the right of withdrawal for all types of software and programs, DVD, DIVX, VCD, CD, MD, video tapes, computer consumables, stationery (ink, cartridge, tape, etc.) and cosmetics, the packaging of the goods/services must be unopened, intact and unused.
a) Contracts for goods or services whose prices change depending on the fluctuations of the financial markets and are not subject to the control of the seller or supplier.
b) Contracts relating to goods prepared in accordance with the consumer’s personal desires or needs.
c) Contracts for the delivery of goods that can deteriorate or expire quickly.
c) Goods whose protective elements such as packaging, tape, seal and package have been opened after delivery; contracts for the delivery of those whose return is not suitable from a health and hygiene standpoint.
d) Contracts relating to goods that are mixed with other products after delivery and cannot be separated due to their nature.
e) Contracts relating to books, digital content and computer consumables provided in tangible form, provided that protective elements such as packaging, tape, seal and package have been opened after the delivery of the goods.
f) Contracts relating to the delivery of periodicals such as newspapers and magazines, other than those stipulated in the scope of the subscription agreement.
g) Contracts relating to the use of free time for accommodation, transportation of goods, car rental, supply of food and beverages, entertainment or recreation, which must be completed on a certain date or period.
g) Contracts relating to services performed immediately in the electronic environment or intangible goods that are delivered immediately to the consumer.